Politique de remboursement

At Impressionne-moi, we do not accept returns for any orders. This policy applies to issues such as sizing, changes of mind, or any other reasons unrelated to production errors.
If there is a printing, manufacturing, or production mistake on our part, we will gladly provide a replacement at no additional cost to the customer.

Refund Policy

We do not offer refunds for any orders. Once an order is placed and processed, it is considered final and cannot be refunded under any circumstances.
In the case of a printing, manufacturing, or production mistake on our end, we will send a replacement order at no charge.

Replacement Policy

  • Lost or Stolen Shipments: If your order is lost or stolen, or if there are issues related to sizing, a new order must be placed by the customer. Replacements or refunds are not offered for these cases.
  • Incorrect Shipping Address: If an error in the shipping address provided by the customer causes the package to be returned to us, we will notify the customer. The customer will be responsible for covering the shipping fees for resending the package.

Process for Order Replacements

If you believe there was an error on our part or if you require a replacement due to a shipping address issue, lost shipment, or other concerns, please follow these steps:

  1. Email us at info@impressionne-moi.com with the subject line "Replacement Request."
  2. Include your order number, a detailed description of the issue, and any relevant photos if applicable.
  3. Our customer support team will review your request and provide prompt assistance. If eligible, we will arrange for a replacement order.

Policy Updates

We reserve the right to modify our return and refund policies at any time without prior notice. Any updates will be reflected on our website, and customers are encouraged to review the policies periodically.

At Impressionne-moi, we are dedicated to providing excellent service and ensuring customer satisfaction. If you have any questions or concerns about our return and refund policies, please contact our customer support team for assistance.